Returns & Guarantees
We want you to be completely satisfied with your purchase. Our comprehensive guarantee ensures you can buy with confidence, knowing that your investment in beautiful plants is protected.
- 30-Day Guarantee
All plants are guaranteed to arrive in healthy condition and remain healthy for 30 days with proper care.
- Easy Returns
If your plant arrives damaged or dies within 30 days despite proper care, we'll replace it or provide a full refund.
- Quality Promise
Every plant is inspected for quality before shipping. We stand behind the health and quality of our plants.
- Expert Support
Our plant care experts are available to help you with any questions or concerns about your plants.
Return Process
We've made our return process simple and straightforward.
How to Request a Return
- Contact our customer service team within 30 days of receiving your plant.
- Provide photos of the plant and describe any issues you're experiencing.
- Our plant care experts will review your case and provide guidance or approve your return.
- If approved, we'll arrange for a replacement or process your refund within 2-3 business days.
Terms & Conditions
Our guarantee covers plants that:
- Arrive damaged or unhealthy
- Die within 30 days despite following proper care instructions
- Fail to meet our quality standards
- Are significantly different from what was advertised
The guarantee does not cover:
- Plants damaged due to improper care or neglect
- Normal seasonal changes in appearance
- Minor variations in size or appearance
- Damage caused by extreme weather conditions
Need Help?
Our plant care experts are ready to assist you with any questions about your plants or our return policy.